I'll work quickly to ship your order as soon as possible. All products are handmade to order. Production takes 5 to 10 working days (depending on current orders). If you're in a hurry, get in touch and I'll do my best to help.

Once the parcel is with the courier, delivery is estimated at 3 to 4 working days.

On the site you can preview the available fonts to see which style you like best. It isn't possible to generate a real-time digital preview of the finished product, but if you'd like to see, for example, how the embroidery looks on the T-shirts, have a look at the photos on the product page: you'll find real examples of the embroidered fonts there.

Shipping costs €4.99. Shipping is free on orders over €60.00.

If I notice an obvious typo, I usually contact you personally to check before going ahead (that's the beauty of handmade!).
Here's the general rule, though:

• If the item hasn't been made yet: write to me right away, it's no problem to change your request.
• If the item has already been embroidered: unfortunately it can't be changed or cancelled, and it will be shipped as originally requested.

It's really simple: on the product page, in the personalization section, you'll find a dedicated box (on most products it's labelled “Cosa vuoi ricamare?”) where you can type your text.

Of course! It's a great surprise idea. At checkout, just enter the recipient's address in the "Shipping address" field and keep your own details in the billing one.

This extra service isn't available yet, but I'm working on it! Your product will still arrive packed with Frufrù's usual care.

Don't worry, we never put paper receipts or prices inside the parcel. Our invoicing is electronic: you'll receive the receipt/invoice by email, only on request. The recipient will only receive the product.

Embroidery is usually between 1.5 and 3 cm tall. The final size depends on the size of the Beauty Case, the length of the name and the font you choose. I'll take care to find the perfect proportions for a balanced, elegant result.

It depends on the product you choose:

• On T-shirts: yes, you decide! Use the dedicated buttons to choose “Lato cuore” (left chest) or “Centro petto” (center chest).
• On Beauty Cases: the embroidery is always placed in the center, for the best look.

Photos of fabrics, zippers and threads are taken to be as true to the originals as possible. However, keep in mind that every screen (smartphone or computer) is calibrated differently, and natural light can show slightly different shades compared to a digital photo.

Discounts don't stack. If you have a code and there's a promotion running on the site — for example the quantity discount on towels — checkout automatically applies whichever is better for you, not for us. No math, no surprises.

Don't worry! If you're not sure which products to buy, you can contact me by email or on WhatsApp!

As provided by law for made-to-order products (art. 59 of the Italian Consumer Code), returns are not possible and the right of withdrawal cannot be exercised on personalized items.
Exception: if the product arrives faulty or damaged, contact me right away: of course I'll fix the problem.

All items are made of cotton. Do not wash above 40°C and do not tumble dry.

The T-shirts have a Slim Fit (so slightly fitted).

• My tip: if you're between two sizes, always choose the larger size.
• Important: before ordering, always check the SIZE GUIDE at the bottom of the T-shirt personalization section, so you'll get it right!

It depends on the outer fabric you choose. For lighter fabrics I add padding between the outer fabric and the lining to give the bag support and body. Other materials, like fleece or minky fleece, are already thick fabrics. In those cases I don't add extra padding, both to keep that lovely softness and for technical reasons, because of the thickness under the sewing machine's presser foot.
The result is a more structured Beauty Case in the first case, and in the second a “fluffy” creation that's incredibly soft to the touch.