Terms of service

This English version is provided for convenience only. In case of any difference, the Italian version prevails. Italian version

TERMS AND CONDITIONS OF SERVICE

OVERVIEW

This website is operated by Frufrù Lab. Throughout the site, the terms "we", "us" and "our" refer to Frufrù Lab.

Frufrù Lab offers this website, including all information, tools and services available from this site to you, the user, on condition that you accept all the terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including the additional terms, conditions and policies referenced here and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the current store are also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

This site may contain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. It is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – DISCOUNT CODES AND PROMOTIONS

Discount codes and promotions published on the site or sent through marketing communications are valid only for the period, the products and the conditions stated when they are published or sent.

Unless otherwise expressly stated, discount codes cannot be combined with each other or with the automatic promotions active on the site. If more than one discount could apply to the same order, the one most favorable to the customer is applied automatically.

Discount codes are personal and non-transferable, can be used only once per customer unless otherwise stated, cannot be converted into cash and do not entitle you to any full or partial refund.

The code must be entered in the dedicated field during checkout. A discount code cannot be applied to an order that has already been confirmed: failing to enter the code at the time of purchase does not entitle you to a refund of the difference or to a new code.

We reserve the right to modify, suspend or end ongoing promotions at any time. This does not affect orders already confirmed, which remain governed by the economic conditions applied at the time of purchase.

We also reserve the right to cancel discount codes that have been obtained or used fraudulently, duplicated, or shared publicly on coupon websites without our authorization.

SECTION 6 – PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy.

We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your device's screen will display them accurately.

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. All product descriptions and prices are subject to change at any time without notice.

SECTION 7 – RIGHT OF WITHDRAWAL

If you are a consumer resident in the European Union, you have the right to withdraw from the contract within 14 (fourteen) days of receiving the product, without giving any reason, under Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005), which implements EU Directive 2011/83.

EXCEPTION — PERSONALIZED PRODUCTS: the right of withdrawal does NOT apply to goods made to the customer's specifications or clearly personalized for the customer (e.g. towels with personalized embroidery, birth sets with text or fabric chosen by the customer), under Article 59(c) of the Consumer Code. For these items the sale is final, except for lack of conformity or manufacturing defects.

READY-TO-SHIP PRODUCTS: for non-personalized items available for immediate shipping, the 14-day right of withdrawal applies in full, as described in our Refund Policy.

HOW TO WITHDRAW: you can exercise your right of withdrawal by:
— using the form available on the dedicated page;
— sending a written notice to frufru.lab@gmail.com, stating your order number, the product(s) and your decision to withdraw.

For full details on timing, how to return items and refunds, see our Refund Policy.

SECTION 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household or per order.

If we change or cancel an order, we may attempt to notify you by contacting the email address and/or phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information and to update it promptly, so that we can complete your transactions and contact you as needed.

For more details, please see our returns policy.

SECTION 9 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control. You acknowledge and agree that access to such tools is provided "as is" and "as available", without warranties of any kind.

SECTION 10 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of such materials.

SECTION 11 – USER COMMENTS AND CONTENT

If you send comments, ideas, suggestions or other materials, you agree that we may use them without restriction. We are under no obligation to keep such content confidential or to pay any compensation for it.

SECTION 12 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.

SECTION 14 – PROHIBITED USES

You may not use the site or its content for any illegal, fraudulent, offensive or discriminatory purpose, or in any way that violates the rights of others or applicable laws, including the provisions of the Italian Consumer Code (Legislative Decree 206/2005) and Legislative Decree 70/2003 on electronic commerce.

For any dispute concerning the interpretation, performance or validity of these Terms, if you are a consumer within the meaning of Article 3 of the Consumer Code, the court of the consumer's place of residence or domicile has exclusive jurisdiction, under Article 33(2)(u) of the Consumer Code. This clause prevails over any different indication elsewhere on the site or in the contractual documents.

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

If you are a consumer, the products you purchase are covered by the legal guarantee of conformity under Articles 128 et seq. of the Consumer Code, which applies for 24 months from delivery to defects that existed at the time of delivery. Nothing in these Terms limits or excludes this right.

The site and its general information content are provided "as is" with regard to aspects not covered by mandatory legal guarantees. To the maximum extent permitted by applicable law, we exclude liability for indirect or consequential damages not caused by willful misconduct or gross negligence, without prejudice to the legal guarantee of conformity and other mandatory consumer protection provisions.

SECTION 16 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Frufrù Lab and its affiliates, partners, employees and collaborators from any claim arising from your breach of these Terms.

SECTION 17 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain fully valid.

SECTION 18 – TERMINATION

These Terms remain in effect until terminated by you or by us. We may terminate this agreement at any time if you breach these Terms.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Frufrù Lab and supersede any prior agreement.

SECTION 20 – GOVERNING LAW

These Terms of Service are governed by and construed in accordance with Italian law.

SECTION 21 – CHANGES TO THE TERMS OF SERVICE

We reserve the right to update or change these Terms at any time. Your continued use of the site after such changes constitutes acceptance of them.

SECTION 22 – LANGUAGE OF THE CONTRACT

The contract is concluded in Italian. Versions of these Terms and of the site's other policies in other languages are provided as a courtesy: in case of any difference, the Italian text always prevails.